Log in and create account redesign on Higi kiosks

Higi started as a blood pressure station, but today we are a lot more than that and moving towards a complete care management system - the people who sit down at our stations are most likely there to just check their blood pressure and then exit. If we can get these people to create an account or log in more often, then we are better able to help them assess their risk for diabetes, heart disease, and hypertension and give them the resources to take action.

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A guided experience

Through user interviews, the design team at Higi learned that users were becoming overwhelmed by all the options Higi offers beyond just taking your biometrics and preferred a guided experience to help them get the most out of Higi. So that’s what we did - we created a brief step by step guided experience for new users to help them better understand the value of Higi and how they can utilize us to take control of their health.

An element that I introduced to the team was the use of a virtual assistant, named Jo, to help nudge users in the right direction. Jo shows up on the Higi station whenever we need to add clarifying information to help direct the user to a certain part of the experience.

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Mobile app redesign

Higi’s mobile app desperately needed some TLC. We saw an opportunity to completely redo the app and align it to be an extension of your experience at a Higi Station. If users don’t have enough time to discover everything Higi offers while at a station, they are able to download our app where they can see their biometrics, sign up for a health program and locate a station all from the comfort of their home.

I also saw an immediate need for a UI library for the mobile app, so I created and maintain that as well.

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